How Retailers Can Stop the Silent Revenue Leak from Failed Payments

Retailers: Are Failed Payments Silently Draining Your Revenue?

In the fast-paced world of retail, especially with the rise of digital wallets and recurring payments, one hidden challenge continues to threaten growth—failed transactions. These seemingly minor disruptions often go unnoticed, but they contribute significantly to revenue leakage, customer churn, and operational inefficiencies.

In his guest article for Total Retail, Payway CEO Dan Nadeau explores this overlooked threat and what merchants can do to address it.

Key Insights

• Why payment failures are more than just technical glitches
  Many retailers assume that a failed transaction is a rare event, but for recurring and subscription-based models, the impact compounds quickly.
• The business cost of ignoring payment recovery
  Every failed payment is a missed opportunity for revenue and customer retention. Without the right retry logic or recovery solution, the losses add up.
• How digital wallets and embedded finance complicate things
  As payment stacks grow more layered, having outdated gateways can lead to missed transactions and lost customers.
• Actionable solutions for recovery and retention
  Dan shares how modern payment recovery tools can stop the leak before it impacts your bottom line.

Who Should Read This
If you’re a retailer—especially one offering subscriptions, memberships, or installment-based payments—this article provides valuable insight into why traditional payment gateways aren’t enough and what strategies can help you retain more revenue.

Read the full article on Total Retail:
The Silent Revenue Leak Retailers Can No Longer Ignore