What is a Digital Wallet?

Contactless payment options for your customers

What is a Digital Wallet?

A digital wallet, also known as an e-wallet or mobile wallet, is a virtual platform that securely stores payment information, such as credit card details, bank account numbers, and digital currency. It enables users to make electronic transactions, both online and offline, without the need to carry physical cash or cards. Digital wallets typically come in the form of mobile apps, accessible via smartphones, tablets, or other internet-enabled devices.

The Growth of Digital Wallets

Digital wallets and mobile payment technologies have transformed the way B2B transactions are conducted, offering convenience, speed, and security. With digital wallets, businesses can store payment information securely and initiate transactions with a few clicks or taps, eliminating the need for manual data entry and reducing the risk of errors. Moreover, mobile payment solutions enable businesses to accept payments on the go, empowering sales representatives and field agents to close deals efficiently.

The adoption of digital wallets has experienced exponential growth in recent years, driven by several factors:

  • Convenience: Digital wallets offer unparalleled convenience, allowing users to make payments anytime, anywhere, with just a few taps on their mobile device.
  • Contactless Payments: The global COVID-19 pandemic accelerated the shift towards contactless payments, further fueling the adoption of digital wallets as consumers prioritize safety and hygiene.
  • Mobile Commerce: The proliferation of smartphones and the rise of mobile commerce have contributed to the widespread acceptance of digital wallets as a preferred payment method for online shopping and in-app purchases.

According to Worldpay, Digital wallets remained the people’s payment choice for payments in 2023, accounting across channels for a combined $14 trillion in consumer spending.

worldpay ecommerce payment methods 2024

(Source: Worldpay Global Payments Report 2024)

Types of Digital Wallets

There are several types of digital wallets, each catering to different user preferences and needs:

  • Closed Wallets: These are digital wallets issued by specific merchants or service providers, primarily used for transactions within their ecosystem. Examples include Starbucks’ mobile app and airline loyalty program wallets.
  • Semi-Closed Wallets: These digital wallets allow users to make purchases at select merchants or service providers within a predefined network. Examples include PayPal and Google Pay.
  • Open Wallets: Open wallets, also known as universal wallets, support transactions across multiple merchants and platforms. They offer greater flexibility and interoperability, making them ideal for everyday use. Examples include Apple Pay and Samsung Pay.

Why Businesses Should Offer Digital Wallets

For businesses, integrating digital wallets as a payment option offers numerous benefits:

  • Expanded Customer Base: By catering to the preferences of digital-savvy consumers, businesses can attract new customers and tap into previously inaccessible markets.
  • Reduced Cart Abandonment: Offering digital wallets as a checkout option can help reduce cart abandonment rates, as users enjoy the simplicity and convenience of completing transactions with just a few clicks. Research by Worldpay found that 59% of consumers have abandoned an online purchase because their preferred payment method wasn’t available.
  • Competitive Advantage: In a competitive marketplace, businesses that embrace digital wallets gain a competitive edge by providing a modern, user-friendly payment experience that sets them apart from competitors.
  • Data Insights: Digital wallets capture valuable transaction data and consumer insights, enabling businesses to better understand customer behavior, preferences, and purchasing patterns, which can inform marketing strategies and drive business growth.


Digital wallets have emerged as a cornerstone of modern payment methods. With their convenience, security, and versatility, digital wallets offer a seamless payment experience for consumers and significant benefits for businesses. By embracing digital wallets and prioritizing them as a payment option, businesses can enhance customer satisfaction, drive sales, and position themselves for success in the digital economy.




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