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Schneeberger Selects Payway for its Customer Support

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Schneeberger Selects Payway for its Customer Support

THE CHALLENGE
Established in 1923, Schneeberger® is known for its pioneering innovations in the field of linear motion technology. The company sells and manufactures linear bearings and profiled linear
guideways as well as measuring systems, gear racks, slides, positioning systems and mineral casting. The company operates worldwide as an established Original Equipment Manufacturer
(OEM) supplier in a variety of industrial sectors — from the solar, semiconductor and electrical industries to the machine tool and medical devices sectors.

Schneeberger has many single “high-ticket transactions” and it needed a new payment processing provider that was reliable and would save them money too. In addition, it was critical for the company to work with a partner that would provide them with exceptional customer service.

THE SOLUTION
Schneeberger turned to Payway for support in April 2018 for its payment gateway and merchant services. As a result, Payway was able to also provide Schneeberger with key business benefits such as substantial savings through a lower pricing model, as well as Level III processing, which enabled Schneeberger to lower the interchange fee it paid to the network for qualified transactions.

“We have been very happy with Payway,” said Robert Mercer, Division Controller (Treasurer), Schneeberger. “They have provided us with cost savings, phenomenal customer service, and a consultative approach. We couldn’t ask for more in a partner.”

Payway has provided outstanding customer support for Schneeberger, which was a critical decision factor when the company was making a partner choice. “When there was an issue getting
a high-ticket transaction to process, Payway took action and expedited it through the processor. The settlement was quick, allowing the customer to access the capital,” added Daniel Nadeau, Principal and Owner at Payway.

“Payway’s consultative approach made me feel like I was working with a partner whose industry knowledge would benefit our company. So many other companies are just providers, meaning they
just hook you up and leave you an 800 number that may or may not get answered by a human being. This is not what we wanted, and Payway has not disappointed,” said Mercer.

ABOUT SCHNEEBERGER
SCHNEEBERGER® operates worldwide as an established OEM supplier in a wide variety of sectors — from the solar, semiconductor and electrical industries to the machine tool and
medical devices sectors, and beyond. The product and manufacturing program includes linear bearings and profiled linear guideways as well as measuring systems, gear racks, slides, positioning
systems and mineral casting.

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